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Welcome to San Jose Water

2023 Water Quality Report

The 2023 Consumer Confidence Report, also known as the annual water quality report, is here!

In this detailed report, 客户可以更多地了解他们的水来自哪里，以及平台登录的水质如何达到联邦和州的饮用水标准.

Note: though published in 2024, 本报告被标记为2023年，因为它涵盖了2023年收集的数据和汇编的结果.

McLaughlin Fluoridation Facility Update

由于制造商延迟交付关键部件，平台登录的氟化设备目前处于离线状态. 平台登录预计7月中旬最终交付，然后测试和批准8月重新启动. 所有从该设施获得氟化水的客户将在开始日期之前得到通知. If you have any questions, please email customerservice@38dvd.net.

2024 Valley Water Increase

Effective July 1, 2024, VW is increasing rates to retailers like SJW. On average, 一个3/4英寸的住宅客户每月使用11个CCF，他们的账单将增加约6美元.65 (or 5.5%). The average bill of $120.99 will increase to $127.64. 所有为提高税率而收取的款项都直接流向大众，被称为“过账”.” SJW does not benefit from this rate increase.

PromisePay Payment Plans

DG真人游戏务公司与Promise合作，为平台登录的客户提供负担得起的服务, convenient, 以及灵活的PromisePay支付计划. Click here to learn more and enroll today!

General Rate Case Filing 2025-2027

2024年1月2日，平台登录提交了2025-2027年的申请. 该申请提出了一项为期3年的5.4亿美元资本投资计划，以确保为平台登录的客户和当地社区提供一个有弹性的供水系统. Learn more.

You are invited to participate in a Public Forum, also called a Public Participation Hearing (PPH), 有关水务署申请水务署提高水费的事宜. It will be held on June 13, 2024, at 2:00 pm and 6:00 pm. Find the full notice and details here.

2023-2024 Supplier Diversity Report

This past year, SJW accomplished $54.400万美元的多元化支出，并与65多家独特的多元化供应商合作. Learn more in our annual report to the CPUC.

Cambrian Reservoirs Replacement Project

Starting in May 2024, SJW正在计划一个多年的建设项目，建造两个新的储罐, 为平台登录的客户提供1600万加仑的饮用水储存. 该水库更换工程计划于2027年9月完成. Learn more here.

2024 Water Rates

As of January 1, changes to SJW rates have been implemented.

到2024年，使用11个CCF的普通客户将看到总账单增加4美元.719 (or 4.14%) per month or $0.157 per day. Learn more here.

Online Bill Pay Portal

In partnership with Invoice Cloud, you can now enjoy the convenience of 24/7 online bill pay 支持信用卡、Venmo、Apple Pay、PayPal和Google Pay.

If you're already an auto-pay customer, no further action is necessary. To register for an account, simply click Pay Your Bill to get set up in the new customer portal.

Water Shutoffs

As of March 1在美国，超过90天未支付账单的客户恢复了断电. 在此之前，平台登录已经有四年多没有停止供水了. 这一行动是必要的，以支持平台登录的业务，并继续为平台登录所有的客户提供可靠的服务.

平台登录的目标是帮助客户避免断水. Learn more here.

SJW客户获得国家资助以缓解经济困难

San Jose Water received funds totaling $9.100万美元来自加州水费和污水费支付计划, 由国家水资源管理委员会管理. Funded by the American Rescue Plan Act (“ARPA”), 这些资金旨在帮助那些因COVID而经历经济困难并在6月15日期间无法支付水费的客户, 2021 and December 31, 2022. 这是过去两年中两次旨在帮助客户的付款中的第二次. In total, $15.3 million has been received from this program. Learn more here.